How Did the Decision to Conduct an ROI Study Influence the Design of Coaching Program Essay Example for Free

How Did the Decision to Conduct an ROI Study Influence the Design of Coaching Program Essay How did the decision to conduct an ROI study influence the design of coaching program. Nations Hotel Corporation is one of the reputed USA based hotel company, with an international presence in 15 countries worldwide. Hospitality industries are quiet competitive in nature and today’s success rule of hospitality includes knowledge, customer satisfaction and operational efficiency which provides pleasure of stay and departure to their guests. Any addition or subtraction in these components can increase or decrease the rating of any organization. Nations Hotel with 98% brand awareness and 72% as customer satisfaction ratio were still far from the race of preferred choice amongst the customers. Hence there, arose a need to identify the gap , so a study was conducted by the Nations hotel learning organizations (NHLO), as a result need for high leverage training program (Chapter 1-Introduction to employee training and development- High Leverage Training Program) was determined, which can improve the operational efficiency, help in retention of high performing employees and increase the level of customer satisfaction, so a structured coaching program was proposed in front of senior executives, which can have impact on business . (Chapter 1-Introduction to employee training and devlopment -ASTD Competency model, this model shows the role of training and how it will impact the business strategy). Since these strategic trainings, are expansive in nature , senior executives of Nations hotel were concerned with the calculation of Return on Investments (â€Å"Chapter -6, Training Evaluation-ROI) on coaching project, calculation of direct and indirect cost and benefits achieved through the coaching program became crucial factor in designing the program. Instead of directly going ahead with the coaching program for all employees , Nations hotel selected 25 employees randomly for the training( chapter 6-Training and evaluation-Pilot Testing, random assignment). This small selection of team was an effective decision , as identifying the strength and weakness of the coaching program brought an opportunity to make changes before ,this coaching program became available to all employees, besides this factor, another strong reason was individual coaching was a huge investment for Nations hotel, so through pilot testing evaluating the effectiveness of training and cost , and conducting need assessment was better approach to calculate the ROI for the coaching program, so that finally while evaluating the results and business impact after conducting the coaching program for the executives, Nations hotel can make a decision on further expanding this coaching program for rest of the employees. Hence the coaching program was designed in 14 steps, which comprised of the following steps. 1. Voluntary participation 2. Need for Coaching 3. Self Assessments 4. Commitment for data 5. Roles and responsibilities 6. The match 7. Orientation session 8. The engagement 9. Coaching session 10. Goal setting 11 . Action planning 12. Active learning 13. Progress review 14. Reporting. These steps helped in calculating various components of ROI which includes both the calculation of tangible and non tangible benefits, evaluation of confidence level amongst the newly trained employees, monetary value gained or lost, impact on turnover, measurement of service improvement, and last but not the least job satisfaction amongst employees after this coaching program, which will finally have impact on business. (Chapter 6-Training Evaluation-Results Return on Investment). Question 2. Discuss the importance of getting participants committed to provide quality data. Determining the effectiveness of training program is referred as evaluation. Kirkpatrick’s four level framework measures the outcomes of an effective training program, which includes following four levels of evaluation, also there is a fifth level of evaluation, which is out of the Kirkpatrick’s framework of evaluation, and is known as Return on Investment. (Chapter 6-Training Evaluation-Kirkpatrick’s four level of framework of evaluation criteria) Level 1 Reaction: It provides feedback about the content of the program, participant’s engagement, data gathered in this level helps in improving the training program Level 2. Learning: Knowledge and skills of trainees are tested through norm referenced test, criterion referenced test or quizzes, observations and work samples, and data collected at this level, helps to judge the skill based outcomes of trainee from the training. Level 3. Application: These are also known as affective outcomes, which are measured through collection of data via interviews and attitude surveys, to measure the skill enhancements after training. Level 4. Results or Business Impact: How much training program has paid off for the company, such as improvement in customer care inclined or declined on turn around time after the training, measuring such outcomes falls, under this level, which is measured by collecting data through performance records, observation, information system Level 5. ROI: This step compares the monetary benefits to the organization with the cost of training, such as by collecting data for both tangible and intangible benefits, which includes direct and indirect cost , level of confidence , job satisfaction , cost benefit analysis etc.. Result of one level of evaluation, becomes the benchmark for the next level of evaluation, this can be best explained by the example of Nations Hotel, where careful and quality data recorded in action plan and company records by executives helped the NHLO team in making of convincing ,coaching business impact program. The ROI process in Nations Hotel, involved gathering data through out the coaching, so that evaluation result can be evaluated in all the above mentioned five levels. Since participants (executives, senior executives, coach) provided data at every level of evaluation, which helped in further clubbing of all the data, that was collected at all five levels separately, were than integrated to provide an overall evaluation of the program, and measure how effectively the program is impacting the strategic goals of the company, careful and accurate data collection at all levels helped the NHLO team to measure the result of coaching program at every step, so that any flaw at one level , can be rectified easily before moving to the next step, for example the benefit cost ratio of NHLO was 3. 21, that is it, suggests that on every dollar spend,$3. 21 was returned, but in absence of accurate data this figure would have been misleading , and could have resulted in fiasco. Not only Nations Hotel, infact most of the companies follows similar process for evaluating the levels, by collecting data at every level, and than utilizing the data for moving ahead with the next level. These data’s were further converted into monetary value, through various ways, which was further utilized in analyzing the ROI on training. In absence of quality data, training will have no impact neither for an individual in terms of cognitive, skills application, and affective outcomes nor for any organization in terms of positive business impact and ROI, which an organization aimed for. Hence quality data from the participants has a huge impact in determining the credibility, reliability and relevance of the training program ,so active participation from the trainees and providing reliable data, is essential for an effective training program (Chapter 6-Training evaluation-Outcomes used in evaluating training programs)

Of Mice and Men, by John Steinbeck Essay -- literary analysis, Steinbec

Introduction To some extent, writers are the most powerful people in the world as they can use words to change people’s perceptions and ideas. Around the world, there are numerous writers who choose to convey their thoughts within their works, no matter fictions or poems. However, there are also some other representatives who prefer to be objective as a writer, and from my perspective, John Steinbeck should be one of them. Hence, I agree with the given quotation. In this essay, I will try to prove the quotation in three aspects. Firstly, I will discuss some characteristic of Of Mice and Men as well as John Steinbeck’s writing approach. Then, I will explore the fascinating and bewildering aspects of life in his fiction to demonstrate my statement. Finally, a conclusion will be given. During 1930s, the relationship between the suffered labors and the government is very tense as a type of remarkable social contradictions. Of Mice and Men, the book that Steinbeck wrote that period, is n either about the resistance of California’s newcomers nor their economic threat to the landed elite. (Shillinglaw, 1994) This book is about common people, their dreams, their ordinary life and their misfortune. The story teller- John Steinbeck To begin with, I will select some important elements in Of Mice and Men to support my argument which states John Steinbeck is not a demonstrator but a story-teller. The title of this fiction is the first thing I would like to point out. The original title of this literary work is called â€Å"Something That Happened† which can be regarded as non-judgmental. (Shillinglaw, 1994). Later on, he changed his title after reading a poem. However, the new title still stands in an objective way. Steinbeck’s stylistic techniq... ...Meyer, Michael J.. (2009). Essential Criticism of John Steinbeck's of Mice and Men, The. Scarecrow Press. Retrieved 3 December 2013, from Millichap, J. (1978). Realistic style in steinbeck's and milestone's of mice and men. Literature/Film Quarterly, 6(3), 241-252. Retrieved from http://search.proquest.com/docview/226984779?accountid=11440 Sale, R. (1980, Mar 20). Stubborn steinbeck. The New York Review of Books (Pre-1986), 27, 10. Retrieved from http://search.proquest.com/docview/201312410?accountid=11440 John Steinbeck: Naturalism's Priest Woodburn O. Ross College English , Vol. 10, No. 8 (May, 1949), pp. 432-438 Published by: National Council of Teachers of English Article Stable URL: http://0-www.jstor.org.hkbulib.hkbu.edu.hk/stable/372552 Twentieth-century American Literary Naturalism: An Interpretation Donald Pizer

Does Satire Influence Elections?

In today's political climate, Congressman Anthony Wiener uploading obscene photos onto Twitter to Governor Chris Christie creating traffic jams by closing a main toll area and now, Donald Trump. Malcom Gladwell, an author who currently writes for the New Yorker, indicates in the Satire Paradox that satire should be taken seriously to create change, but then it wouldn't be funny. Gladwell talks about how ineffective satire was for SNL's sketches throughout the 2008 presidential campaign and notes in the Satire Paradox, â€Å"Lord help us if some other, even less qualified and more frightening political figure comes along† (Gladwell). Now, Donald Trump is the forty-fifth President of the United States. In 2008, Sarah Palin's lack of experience and communication skills provided SNL with a trove of political satire sketches. The satire of Palin gave a glimpse of what was to come should Senator John McCain and his running mate, Sarah Palin succeeded in contrast. During the presidential campaign of 2016, another work of satire by Saturday Night Live (SNL), created a parody of Donald Trump featuring Alec Baldwin. Alec Baldwin's parody of Donald Trump was accurate. The characterization of Trump as thin skinned and extremely sensitive provided a glimpse of what was to come if he were to be elected as president of the United States. Satire proved effective to showcase the absurdity of Palin as vice president; however, as the political climate changes, satire loses its usefulness as seen in the 2016 presidential election. Palins' inexperience was apparent through Fey's characterization on SNL which was an effective form of satire. Fey had an easy task mimicking Palin. Fey copied the clothes she wore, her hairstyle and wore identical frames for her eyewear. Throughout Fey's mockery, she accurately portrayed Palin as unknowledgeable about America's geography. Fey continued with Palin's inability to be define the Bush Doctrine which is about the various foreign policy principles. It is important that leaders are knowledgeable about the country they chose to lead. This made the audience question if Palin was equipped to take over as president should something befall McCain. Palin did not have any foreign policy experience and America questioned whether Palin understood exactly what a vice president does. In 2008 when SNL parodied Sarah Palin during the presidential campaign, it was entertaining, but it also forced Americans to think of who they chose to represent them. Tina Fey's â€Å"timely impersonations† showed how unqualified Palin was suited for vice president (Esralew). It was hard to forget Palin's interviews back in 2008. Her lack of knowledge and ignorance is seared in our memories. Although Palin was Governor of Alaska, she was unable to articulate any other experience that qualified her as vice president of the United States, let alone President. Fey's parody of Palins' inexperience helps show the importance of public opinion on politics. According to Gladwell, a month before the election, Tina describes and mimics â€Å"Sarah Palin's crazy accent, ‘it's a little bit of Fargo.' She tried to base it on her friend Paula's Grandma who would say, ‘Oh, this and that and stuff like that'† It lacks specificity because Fey uses terms like â€Å"this† and â€Å"stuff† to show Palin's naivetà © in how she comes across. The focus remained on Palin, even though Senator McCain was the presidential candidate. The impact of Fey's parody of Palin drew more criticism of Palin and as a result, many voters abandoned the GOP and voted for Obama. Sarah Palin's communication skills were lacking, thus, highlighting her inability to prove that she was, indeed, qualified to become the next vice president of the United States. In her interviews, Palin appeared flummoxed in her responses. Palin had participated in two key interviews with ABC and CBS news outlets which allowed the public to see for themselves how uncomfortable and indecisive she appeared. She frequently paused throughout the interview as though she was trying to come up with an acceptable response. On September 11, 2008, Sarah Palin was interviewed by Charles Gibson. Gibson asked Palin, â€Å"What insight into Russian actions, particularly in the last couple of weeks, does the proximity of the state give you?' Palin responds, ‘They're our next-door neighbors and you can actually see Russia from land here in Alaska'† (Gibson). It was apparent that she had not properly prepared for the interview and seemed overwhelmed with the grueling process of the campaign. She was hurting McCain's chance at the presidency. SNL's effective satire continued to put a negative light on Palin. Her interviews were cut back and appearances limited. After the Gibson interview, SNL quickly mocked her words and provided the one line that is still associated with Palin today, â€Å"I can see Russia from my House!† With the ongoing claims that Russia had interfered with the 2016 Presidential Election, Palin responded in a farcical manner and tweeted, â€Å"Russia's getting out of hand? So, says the defeated. Not to worry†¦ remember I can keep an eye on them from here† (Mazza). Gladwell seems to think Tina Fey's mimicry was a failure, but as we knew, â€Å"Sarah Palin was not elected as vice president and has not held any public office since 2009† (Blu). SNL's continued satire of Palin provoked Americans to pay attention. SNL satire was so effective in 2008 that it is still relevant now. The audience has to be receptive for satire to be effective; however, in 2016, during the Trump and Clinton presidential campaign, voters weren't responding to the satire. Some conservatives do not watch SNL because the show has a liberal approach to politics. SNL used to be bi-partisan, now it is mostly liberal, thus, proving that satire was ineffective for Trump's campaign. Throughout the course of the campaign, SNL had abundance of material to work with. The numerous interviews, speeches and remarks made it unbelievably easy for SNL to satirize Trump. He was accurately depicted as the narcissist misogynist that he is. According to Baldwin, â€Å"with Trump, we pretty much just re-created what he does, we maybe just put a bit more chili pepper in there to spice it up† (McGurk). Baldwin keyed in on Trump's weaknesses and locked in on his sensitivity. Trump is sensitive about how much money he has and how smart he is. â€Å"He constantly mentions that he has gone to the best schools and that he attended Wharton Business School† (Balz). The SNL skits were hilarious. One sketch involved a campaign ad entitled, Racists for Donald Trump which was in two parts. The first part showed Middle America praising him and the second part showed the same people elaborating their message with white supremacist labels, clothing and writing. America was entertained, but his right-wing conservative support base dug in and continued to rally for Trump. Trump won the presidency because he was the lesser of two evils. To his support base, Trump represents change, but there is a cost to that change. â€Å"People were fully aware of his lack of values, divisiveness, his bigotry and history of abusing people,† but America did not care and it has been at a great cost (Balz). America is ridiculed and no longer the leader of the free world. In 2015, hundreds had protested Donald Trump's appearance on SNL. It was learned that Trump â€Å"vetoed some of the sketches. He did this in order not to anger his support base in Iowa† who most likely were conservatives (D'Addario). In response to SNL's continued mockery of Trump, he engaged his conservative support base through Twitter, informing them of SNL's bias. Unfortunately, SNL allowed Trump to manipulate the scripted opening, as a result, â€Å"the episode was considered among the most sedative in the history of SNL† (D'Addario). SNL took control and parodied Trump the remainder of the campaign on their own terms to no avail. Satire was ineffective due to the fact that Trump vetoed some of the opening remarks. As for Trump being thin skinned, he was extremely sensitive about SNL's portrayal of him, so he took the low road and of course, continued to tweet his dislike throughout the campaign. Trump's tweets were key in increasing his support base and this contributed to the failure of satire. As SNL continues to soothe America with Alec Baldwin's parody of Trump, Baldwin continues to be â€Å"liberal America's ‘consoler-in-chief'† (McGurk). Ultimately, the political climate has changed and so, satire has to find a more effective way to engage viewers of all comedic media outlets. Satire can be both effective and ineffective, it depends on the climate. Gladwell believes that satire needs to hit hard and make an impact, he wants it to cause social change, but then it would lose humor. â€Å"Satire Paradox tells us that comedians are truth tellers, they zero in on issues we should not ignore† (Gladwell). In the end, â€Å"Satire allows you to say almost anything. That's where the truth is spoken to power in our society. When you sugar-coat a bitter truth with humor, it makes the medicine go down† (Gladwell). Works Citedump won: The insiders tell their story,† The Washington Post, November 9, 2016, https://www.washingtonpost.com/graphics/politics/2016-election/how-donald-trump-won-the-inside-story/Blu, Addison, â€Å"Malcolm Gladwell Doesn't Understand Satire,† Medium.com, January 17, 2017, https://medium.com/@AddisonBlu/malcolm-gladwell-doesnt-understand-satire-26545a13e509D'Addario, Daniel, â€Å"Donald Trump played it safe on Saturday Night Live,† Time, November 8, 2015, http://time.com/4103978/donald-trump-saturday-night-live-review/Esralew, Sarah, â€Å"The Influence of Parodies on Mental Models: Exploring the Tina Fey-Sarah Palin Phenomenon,† Communication Quarterly 60, no. 3 (2012), 338–352, https://www.tandfonline.com/doi/abs/10.1080/01463373.2012.688791?src=recsys& journalCode=rcqu20Gibson, Charles, â€Å"Charlie Gibson Interviews GOP Vice Presidential Candidate Sarah Palin,† ABC News, November 23, 2009, https://abcnews.go.com/Politics/Vot e2008/full-transcript-gibson-interviews-sarah-palin/story?id=9159105Gladwell, Malcom, â€Å"The Satire Paradox,† The Revisionist History, August 18, 2016, http://revisionisthistory.com/episodes/10-the-satire-paradoxMazza, Ed, â€Å"Sarah Palin Can Still See Russia, Promises To Keep An Eye On Them,† Huffington Post, December 12, 2016, https://www.huffingtonpost.com/entry/sarah-palin-russia-joke_us_584e3fe1e4b0e05aded4724fMcGurk, Stuart, â€Å"Alec Baldwin: ‘What you see with Trump is how Hitler got elected,'† GQ Magazine, October 1, 2018, https://www.gq-magazine.co.uk/article/alec-baldwin-snl-trump-interview

Interview About A Professional Field - 2194 Words

Interview a Professional in the Field 10/19/2014 For my paper I decided to interview Celia Johnson who is a Pediatric Occupational Therapist at Family Achievement Center’s in Woodbury, MN, one of the two centers my oldest son Ethan attends to get services in Occupational Therapy once a week. As I had the opportunity to chat with her I got to know more of the work she does now and her previous experience working for other centers. 1. My first question to Celia was can you share something about yourself? Celia stated that she is twenty five years of age and she graduated from St. Catherine’s University in the year 2011 with a Master’s degree in Occupational Therapy, since than she has been practicing in her field and loves every minute of it. 2. My second question to Celia was, what made you decide to become a Child and Family Occupational Therapist? 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